Thank you for visiting The Mercerie. Your privacy is important to us and this document describes what information we may collect from you, as well as how we use and protect that data.
We may update our terms from time to time, so you should check this document periodically to ensure you are happy with any changes. We will notify you of any major alterations. You can also find the latest updated date, at the end of this page.
If you have any comments or enquiries regarding the practices outlined here, you can contact us via the following methods:
1. How do we get information?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You wish to purchase, or have purchased, a course.
- You subscribe to The Mercerie e-newsletter.
- Through you sending us feedback or completing customer surveys, or through the contact form on the website
Our website typically collects two kinds of information about you: (a) information that you provide which personally identifies you; and (b) information that does not personally identify you, which we automatically collect when you visit our website or that you provide us.
1.1 Personally Identifiable Information:
Our definition of personally identifiable information includes any information that may be used to specifically identify or contact you, such as your name, address, e-mail address, phone number, etc.
1.2 Non-Personal Information:
Our definition of non-personal information is any information that does not personally identify you. Non-personal information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information. We also automatically collect certain non-personal information from you when you access our website. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third party website from which your visit originated, the operating system you are using (e.g., Vista, Windows XP, Macintosh OS, etc.), the domain name of your Internet service provider (e.g., America Online, NetZero, etc.), the specific areas of the Website that you visit, and the duration of your visit
1.3 Information You Provide Us:
If you give us information about another person, you can confirm that the other person has appointed you to act on their behalf and agree that you a) Shall consent on their behalf to the processing of their personal data and b) Shall receive any data protection notices on their behalf.
2. How We Use & Share the Information Collected
2.1 Personally Identifiable Information:
The personally identifiable information you submit to us is generally used to carry out your purchase of The Mercerie products and services and provide such products and services that you may request from us, including secure access to, and use of our site. We may also use this information to later contact you for a variety of reasons, such as customer service, providing you information about updates to your products, or to communicate with you about the services we have provided. The information may also be used to provide promotional information about our products and services, where you have requested.
2.1 Non-Personal Information:
We use non-personal information in a variety of ways, including to help analyse site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services.
3. Other Uses & Information
3.1 What are cookies?
Cookies are pieces of data that store small pieces of information. Websites send cookies to a user’s browser to keep track of users and enable user-specific features such as login sessions. Typically, cookies are used to make using websites easier for their users.
Cookies typically are classified as either session cookies or persistent cookies. Session cookies disappear from your device or browser when you turn off your device. Persistent cookies remain on your browser even if you turn off your device. We use both persistent cookies and session cookies.
We will ask permission to place these cookies on your device except where they are essential.
3.2 Third-Party Integrations
The information shared with any third-party integrations is for the purpose of data processing only.
3.3 Email Communications
If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email.
We email website news and information updates to those customers who have subscribed to our email service. All subscription emails sent by us contain information on how to unsubscribe from our email service. Our email service is an opt-in service only, which means to subscribe you must enter your details into the email subscription page and submit them to us.
We will never sell, lease or otherwise distribute your information to third parties unless we have your explicit permission and/or are required by law to do so and never send bulk unsolicited emails (popularly known as Spam).
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding courses provided by us.
All emails sent by us will be clearly marked as originating from us. All such emails will also include instructions on how to unsubscribe from our email service.
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this website or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information, please contact us to have the data removed.
3.5 What technical and organisational measures do you have in place to safeguard my data?
3.6 How do we use card & payment processing data?
We use third-party payment providers to handle card and payment processing data securely. We do not store any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR) any other data is only used to process your purchase securely. We need to retain data related to all purchases to fulfil our existing legal obligations to account for tax and VAT on all transactions.
3.7 How do we comply with General Data Protection Regulation (GDPR)?
We comply with the General Data Protection Regulation when dealing with all data received from customers or visitors to our website.
In accordance with Article 6(1)(b) of the General Data Protection Regulation(GDPR), we only store the data necessary to provide services on our website. We do not ask for more data than necessary, which means we only store data related to purchases and subsequent support.
Data is only used for the purposes described on the Data Protection Register. We only hold personal data for as long as necessary. We delete data once it is no longer needed.
As a customer, you can, for free, request details of the data we hold relating to you – and can also request any such data is amended or deleted.
3.8 How do we comply with the Data Protection Act 2018?
As the UK have now exited the EU, we also need to comply with the Data Protection Act 2018.
In accordance with the DPA 2018 we only store the data necessary to provide services on our website. We do not ask for more data than necessary, which means we only store data related to purchases and subsequent support.
Data is only used for the purposes described on the Data Protection Register. We only hold personal data for as long as necessary. We will regularly confirm with our customers that their data is accurate and up-to-date. We delete data once it is no longer needed.
As a customer, you can, request details of the data we hold relating to you – and can also request any such data is amended or deleted.
4. Public Forums
5. Keeping Your Information Secure
We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse, and alteration of the information under our control. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure.
Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes.
6. Other Sites
Our website may link to or contain links to other third-party websites that we do not control or maintain. We are not responsible for the privacy practices employed by any third-party website. We encourage you to note when you leave our website and to read the privacy statements of all third-party websites before submitting any personally identifiable information.
7. Contact Information
Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure.
Please note that these rights are subject to certain limitations set forth in applicable law. For information on these rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the Generals Data Protection Regulations (https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/)
Contact (Data Protection Officer) – https://www.themercerie.co.uk/contact/
8. What do you do if you’re concerned with how we handle your data?
If you have had a problem accessing your personal information from us, or if you’re concerned about how we have handled your information – then please let us know. Alternatively, you can contact the Information Commissioning Office (The ICO), the UK’s independent authority set up to uphold information rights in the public interest and data privacy for individuals at Home | ICO .