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Privacy Policy

Our contact details

Name: Sue Maton – The Mercerie
Address: 24 Allens Lane, Sprowston, Norwich, NR7 8EJ
Phone Number: 07790 421646

What type of information we have

We currently collect and process the following information:

  • Name
  • Email address

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To answer any queries you may have when contacting me via my contact form.
  • You have opted in to receive my newsletter or other email notifications.

What we do with the information we have

Form Submissions: I use this information to reply to your original form submission.

  • I do NOT share this information with any other organisation.
  • I do NOT use this information in marketing campaigns.

Newsletter Registration:

  • I do NOT share this information with any other organisation.
  • I use this information to send you regular newsletter updates.

How we store your information

Your information is securely stored on an email server.  Newsletter data is securely stored via MailChimp.

3rd Party Services

This website uses some third party services…

CleanTalk
This site is protected by CleanTalk (a service to help block spam contact form submissions). CleanTalk can store and process your IP address.

Google Analytics
This site uses Google Analytics to provide anonymous statistical analysis of page use and interactions on the website.  This helps to understand how people use the website and how it can be improved.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

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